Delivery Policy

At a glance

• Instant digital delivery via email, typically within 60 seconds of payment.
• No physical shipping. RapiFoto is a digital product; you receive a JPEG file attached to an email.
• Didn't receive it? Check spam, then email support@rapifoto.com within 7 days and we'll re-send from our records.

1. What you receive

For every successful purchase we deliver a single email containing:

• Your finished photo as a JPEG attachment, at the exact dimensions, background colour, and file size required by the destination authority for the SKU you bought.
• A short reminder of which authority specification we formatted the photo to.
• A receipt-style summary of your order.

2. Where it's delivered

The photo is sent to the email address recorded by our payment processor at checkout. For Stripe markets, that is the email you entered in Stripe's checkout form. For 2C2P markets, that is the email you provided on the 2C2P payment page.

We have no separate sign-up flow and we do not ask you for a different delivery address — the payment-processor email is the single delivery address per order.

3. When it's delivered

Delivery is typically within 60 seconds of successful payment confirmation. The actual time depends on:

• The time taken for our AI pipeline to process your photo (usually 5-15 seconds);
• Email-delivery latency at our transactional email provider (usually a few seconds);
• Your receiving mail server's queue and spam filtering (usually instant but can vary).

If you don't see the email within 5 minutes, please check your spam, promotions, or junk folder before contacting support. Transactional photo emails occasionally land in spam for new senders, especially on Gmail and Outlook.

4. No physical shipping

RapiFoto sells digital photo files only. We do not print, mail, or physically ship photos. There is no carrier, no tracking number, no shipping address, and no shipping fee.

If you need a physical printed photo, you can take the JPEG we deliver to any local print shop or self-service kiosk and print at the size required by your authority. The most common authorities accept either a digitally-submitted version of the file or a printed copy at the same specification.

5. If you didn't receive your email

Three places to check first:

1. Spam / Promotions / Junk folder — most commonly the cause.
2. The exact email address you entered at checkout — verify the spelling on your payment-processor receipt. One mistyped character is a common cause.
3. Your inbox's filter rules — some corporate inboxes auto-archive or quarantine attachment-bearing messages from new senders.

If the email genuinely didn't arrive, email support@rapifoto.com with your payment-processor receipt (Stripe or 2C2P) and we'll re-deliver from our records.

Re-delivery window: 7 days from purchase. We retain successfully-delivered photos for 7 days per our Privacy Policy (Section 5). Within that window, support-driven re-delivery is free and unlimited. After 7 days, the file is auto-deleted and we cannot recover it.

6. Delivery failures we can't solve

A small number of email-delivery problems are outside our control:

• Mailbox full or disabled. If your inbox bounces the message because it's over quota or has been suspended, we have no way to deliver. Free up space or use a working address, then ask us to re-send within the 7-day window.
• Aggressive corporate spam filters. Some corporate IT policies block all attachments from non-allowlisted senders. If your work email blocks our delivery, please use a personal email address for future orders.
• Wrong email address provided at checkout. We can re-send to the same address, but we are not able to change the delivery address on a paid order after the fact. If you entered the wrong address and need delivery elsewhere, email support with proof of payment and we'll work it out case-by-case.

7. Relationship to our Refund Policy

Non-delivery of the email is a delivery issue, not a refund issue — we re-deliver from our records at no cost within the 7-day window. Our Refund Policy covers a different scenario: a delivered photo that the destination authority rejects for a compliance failure we should have caught.

8. Contact

For delivery questions or to request re-delivery, email support@rapifoto.com.